Support Policy

Thank you for choosing Areen Pack for your packing material needs. We value your satisfaction and are committed to providing exceptional customer support. Our support policy is designed to assist you in the best possible way. Please review the following guidelines:

Support Channels:

For general inquiries, product information, or assistance, you can reach our support team through the following channels:


Live Chat: Available on our website during business hours

We strive to respond to your inquiries promptly and provide comprehensive assistance.

Business Hours: 7am-10pm

Our support team is available during the following business hours: mon-sat 7am to 7pm

Requests received outside of these hours will be addressed on the next business day.

Please note that our business hours may vary during holidays or special occasions. Any changes will be communicated in advance through our website or customer notifications.

Support Requests:

When contacting our support team, please provide detailed information regarding your request, including your order number, specific product details, and a clear description of the issue or inquiry.

This information will help us understand and address your request more efficiently.

Product Information:

If you require additional information about our products, our support team will be happy to assist you.

We can provide details such as product specifications, dimensions, materials, usage recommendations, and any other relevant information to help you make informed purchasing decisions.

Technical Assistance:

Our support team can provide technical assistance related to the proper usage and application of our packing materials.

We can offer guidance on selecting the appropriate materials for specific packaging needs and offer tips to optimize packaging efficiency and effectiveness.

Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy, which can be found on our website.

Our support team will guide you through the return process and provide assistance in case of any issues or questions.

Feedback and Suggestions:

We value your feedback and suggestions for improving our products and services.

If you have any ideas, comments, or suggestions, please don't hesitate to reach out to our support team. We appreciate your input and will consider it for future enhancements.

Please note that our support policy is subject to change without prior notice. We encourage you to review our support policy periodically for any updates.

If you have any further questions or concerns, please don't hesitate to contact our support team. We are dedicated to providing you with the best possible support experience.

Thank you for choosing Areen Pack as your trusted packing material supplier.